Frequently asked questions.

ConverseFlow AI is a website chatbot for small businesses. Visitors chat on your site, get answers from your content, and complete small forms inside the conversation for leads, meetings, callbacks, or support tickets.

Your team sees every conversation, contact, and request in one dashboard instead of scattered emails and form submissions.

Most teams are live in 15 minutes to an hour, depending on the configuration you want: how much knowledge you add, which chat actions you enable, and how custom you want the widget to look.

Our team is always on hand to help you get set up. You can start on the Free plan, test real conversations, and upgrade when you need more volume, branding, or chat actions.

No. ConverseFlow gives you a short embed snippet you paste before the closing </body> tag on your site, the same way you would add analytics.

If you use a website builder, your designer or whoever manages the site can usually add it in a few minutes.

A website where you can paste a snippet, and some content to train the bot: your site URL, a PDF, or a handful of FAQs you already send to customers.

You do not need a separate help desk or CRM to get started. ConverseFlow captures leads and requests in its own dashboard.

Instead of sending visitors to another page, ConverseFlow shows a short form inside the chat when it needs details: name, email, preferred time, issue description, and similar fields.

That keeps people in the conversation and gives your team structured submissions linked to the full chat thread.

You add knowledge from website URLs, uploaded PDFs, or manual FAQ entries. ConverseFlow chunks and indexes that content so the assistant can answer from what you provided.

FAQ items can be reviewed before they go live, so you control what the bot is allowed to say.

Depending on your plan, the assistant can hold general conversation, answer FAQs from your knowledge, capture leads with a send-message form, book meetings, raise support tickets, request callbacks, and hand off to your team.

See the Features page for the full list, and Pricing for which actions are included on each plan.

On Growth plans and above, the assistant can recognise when a human should take over and surface a handoff flow so the visitor knows someone will follow up.

Your team still works from the same dashboard with the full conversation history and contact details.

ConverseFlow is AI-first: it answers common questions and collects structured requests 24/7 without someone watching the inbox.

It is built for small teams who want fewer missed enquiries and less time on repeat questions, not for high-volume real-time support queues.

Yes. Free includes a limited number of conversations per month, one seat, core chat capabilities, and a ConverseFlow badge on the widget.

It is designed so you can try real chats and leads before you pay.

Higher plans add conversation and seat limits, widget branding, more chat actions, webhooks, Slack, and priority support.

Each paid tier includes everything from the plan below it. Full details are on the Pricing page.

No. Plans are flat monthly fees with conversation limits listed on each tier, not per-answer billing.

That keeps costs predictable as your site traffic grows.

Yes. Enterprise covers custom limits, integrations, security reviews, SLAs, and invoicing.

Book a demo if you need a tailored package or annual contract.

ConverseFlow is built with UK and EU teams in mind. We use GDPR-aligned practices for data processing on every plan.

Enterprise customers can discuss custom DPAs and security reviews. See our Privacy policy for how we handle personal data.

Conversation, contact, and submission data is stored in your ConverseFlow workspace and scoped to your organisation.

Only members of your organisation can access it through the dashboard, subject to your account permissions.

You can enable a pre-chat identity step so visitors enter a name and email before the conversation starts.

You can also offer an optional email transcript when they end the chat, so they keep a copy of the thread.

Growth plans and above include webhooks and Slack notifications so your team can react to new leads and requests in the tools they already use.

Enterprise can discuss custom integrations during onboarding.

Start free from the app signup link, or book a demo if you want a walkthrough of in-chat forms, knowledge setup, and the dashboard.

Paid plans include email support; Pro adds priority support.