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Clinics & healthcare

Physio, dental, aesthetics, and private clinics use ConverseFlow AI to handle routine questions and appointment enquiries, so staff can focus on patients in front of them.

Where ConverseFlow fits

Physio, dental, aesthetics, GP/private clinics

Common problems

  • High volume of “quick questions” about services, pricing, and eligibility.
  • Appointment enquiries arriving outside business hours.
  • Patients unsure what information to share before a visit or consultation.

How ConverseFlow helps

  • Answers service and eligibility FAQs with clear, consistent language based on your content.
  • Collects key details in-chat (reason for visit, preferred times) before a human confirms the appointment.
  • Routes urgent or sensitive conversations to a support queue so your team can prioritise safely.

Common questions

Quick answers about ConverseFlow AI. See the full list if you need more detail.

  • How does the chatbot learn my business?

    You add knowledge from website URLs, uploaded PDFs, or manual FAQ entries. ConverseFlow chunks and indexes that content so the assistant can answer from what you provided.

    FAQ items can be reviewed before they go live, so you control what the bot is allowed to say.

  • Can visitors share their email before or after chat?

    You can enable a pre-chat identity step so visitors enter a name and email before the conversation starts.

    You can also offer an optional email transcript when they end the chat, so they keep a copy of the thread.

  • Is ConverseFlow GDPR-aligned?

    ConverseFlow is built with UK and EU teams in mind. We use GDPR-aligned practices for data processing on every plan.

    Enterprise customers can discuss custom DPAs and security reviews. See our Privacy policy for how we handle personal data.

  • What are in-chat forms?

    Instead of sending visitors to another page, ConverseFlow shows a short form inside the chat when it needs details: name, email, preferred time, issue description, and similar fields.

    That keeps people in the conversation and gives your team structured submissions linked to the full chat thread.

  • Where is conversation data stored?

    Conversation, contact, and submission data is stored in your ConverseFlow workspace and scoped to your organisation.

    Only members of your organisation can access it through the dashboard, subject to your account permissions.

See all FAQs →

Let ConverseFlow AI handle routine patient questions

Add your clinic's content, drop the snippet on your site, and keep visitors informed even when reception is busy.

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